Frequently Asked Questions
FAQ
Find answers about accounts, compatibility, condition, testing, shipping, tracking, returns, refunds, taxes, and support.
Do I need an account to check out?
An account is used for order history, tracking where supported, returns, and customer support.
How do I identify the correct part?
Match the manufacturer part number, model number, connector layout, labels, and product photos to your existing part.
How do I confirm compatibility?
Compare compatible model information, MPN, board number, photos, connector layout, and part labels before ordering.
Are all products tested?
Testing depends on the product. Review the condition, testing notes, product photos, and description before ordering.
What does product condition mean?
Condition labels such as used, open box, refurbished, and for parts describe the item status shown on the product page.
How much is shipping?
Standard Shipping is calculated at checkout from the cart subtotal. Small low-value carts may qualify for reduced shipping, while higher-value or bulky carts use the standard $14.99 rate.
Where do you ship?
Standard Shipping currently covers the contiguous 48 United States and Washington, D.C. Alaska, Hawaii, and international shipping are not currently available through checkout.
How do I track my order?
Tracking is provided after shipment and can be viewed in My Account when supported by the order.
How do returns work?
Start a return within 30 days of delivery by contacting TechStockhouse. Return instructions and labels are handled manually where approved.
When are refunds processed?
Eligible refunds are processed after the returned item is received and inspected.
Can I request an unlisted part?
Yes. Use the General Part Inquiry page with model, manufacturer, part number, and a description of what you need. Repair shops should use the Repair Center workflow.
How are taxes calculated?
Taxes are calculated during checkout based on the customer shipping destination and enabled WooCommerce tax settings.
What if I am not sure a part fits?
Contact support with your device model, existing part number, board number, and product link before ordering.
How do I contact support?
Use the Contact Us page and include the product SKU, part number, order number, or equipment model when available.